Newsletter
The Brief
A weekly letter from the team building Brief. What operators tell us about decisions that never carried, and what we are building about it.
For the long-form arguments underneath all of this, read The Executive Intelligence Papers.
The decision that got made twice
A senior program director at a medical device manufacturer watched a settled decision come back months later. The alignment was real, the process ran, the answer was real, and his organization paid for all of it twice.
The fix that was never switched on
A sales director at an industrial gases manufacturer was owed a process improvement. Operations designed it and handed it over. The customer is still getting product the old way.
The decision that cost a meeting every day
A VP of operations at a private-label food manufacturer made a call, handed it to his department, and found out later it had never taken. His fix was a meeting every day until it stuck.
The deal nobody was driving
A VP of operations at an industrial machinery manufacturer lost two weeks on a deal that changed hands until nobody was holding it. Nothing got dropped. The handoff did.
Get it in your inbox
One letter a week. Forward it freely.